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Terms and Conditions

Return Policy

Custom cake toppers are made just for you based on your photos. They cannot be resold because of this fact. Therefore, custom cake toppers are non-refundable under any circumstance. We’ll do everything we can to work with you to ensure you love your Bobblegram before it ships.

 

Production timeline

 We offer proofs and revisions throughout the production process. Please refer to the following table:

Needed by 

# of Revisions (if needed)

9+ weeks from today (Free)

Unlimited

6-8 weeks from today (+ $25)

3 rounds of revisions

4-5 weeks from today (+ $45)

2 round of revisions

3 weeks from today (+ $65)

1 round of revisions

 

Breakage and Damage During Shipping

In the case that your order arrives damaged, we will either ask that you ship your package to our studio for repair or provide a replacement cake topper as soon as possible at no additional charge. Please check your order carefully and report any damage to us as soon as possible. For insurance purposes, DHL and FedEx requires us to submit a photo of the packaging as it arrived to you. Please send a photo as soon as possible so we proceed on the replacement topper.

 

Photography and Order Rights

We reserve the right to use any photo of any Bobblegram order for promotional purposes. We will never use your personal photographs without your permission. Design-your-own orders may be resold at our standard rate for future orders.