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FAQs

Shipping and Delivery

How long does it take to make a custom cake topper?
My wedding is in two weeks.  Can I still have a custom wedding cake topper?
What methods do you use to ship?
I live outside of the USA.  Do you ship internationally?
What if the cake topper doesn't arrive by my event?
Where does my order ship from?

Materials and Methods

What material do you use to make your cake toppers?
What is your process like?  How does your process differ from the competition?
What size and weight are your cake toppers?
How durable are your cake toppers?  Will they last forever?
I don’t care if my cake topper looks like me.  Can I select a standard head?
I don’t see any pre-made styles I like.  Can I make one or both of the figures fully custom?
Do you do same sex cake toppers for gay and lesbian couples?
My fiancé doesn’t want me to see her dress style.  How can you proof our design without ruining the secret?
Will I see a drawing of my cake topper before you ship it?
How many changes can I make if I am not satisfied with my cake topper?
Do I need to order a base?  Will these stand up by themselves?
Do the heads bobble?  Can I make the heads bobble?
Will my order arrive assembled and ready to be placed on my wedding cake?

Cost

How much do these cost?
Can I add my dogs and cats for my cake topper?  How much does that cost?
Can I add my kids to my cake topper?  How much does that cost?
I like the clothing some of your premade, standard figures are wearing but I want to do a different pose. Does that cost extra?
I like a pre-made style you offer but I want to make a minor change.  How much does that cost?
How do I request a custom quote?

Other Occasions

Do you make cake toppers for anniversaries and birthdays?
Do you make single figure cake toppers and trophies?
I want to create a cake topper that is not the bride and groom.  Do you make anything other than figures?
Can I make a sculpture of my entire family?  My entire wedding party?

Ordering Process

How do I decide which style to select from?  What is the difference?
How do the interchangeable figures work?
What types of photos do you need from me?
I don’t have access to any photos of the couple.  What should I do?
I am not sure how I will be wearing my hair for the wedding.  What do I do?
What if I don’t like my cake topper?  Is it returnable?

Holidays and Delays

Does the studio ever close?  When?
Will my Christmas order arrive in time?

Shipping and Delivery

How long does it take to make a custom cake topper?

We estimate each order to take on average 6-8 weeks under the best circumstances.  We cannot begin full production on your cake topper until we have received your face photos so please keep this in mind.  We do not need your photos in order to take the order and begin collecting your project requirements but we cannot sculpt the heads until we have received your face photos.

The 6-8 week time frame is only an estimate because every order moves at its own pace.  We offer a fully photo proofed process with unlimited revisions at every stage.  The more time we have, the more time you will have to make every detail of your cake topper just perfect.

We can create cake toppers much faster than this but please keep in mind, that we may need to skip some of the proofing, limit revisions or in some cases, upgrade to a faster shipping method in order to deliver in time for your special event.

My wedding is in two weeks.  Can I still have a custom wedding cake topper?

Yes.  We offer an Express Shipping service for an additional charge.  In many cases, when the order is an extreme rush, we will forego the pre-mentioned photo proof process and ship your cake topper when all the project requirements have been met.    We need at a minimum 2 full weeks (14 business days from the time your order is placed to the date it needs to be delivered) to create a custom wedding cake topper with your faces and hairstyles.

A second option if you have less than 2 weeks is a Quick Ship Topper.  Quick ship toppers are made using any of our standard styles with generic style heads.  The heads are predesigned.  All coloring including skin, eyes, hair, clothing, jerseys, etc is custom painted.  

What methods do you use to ship?

Standard shipped items will be delivered using DHL.  Expressed orders are mostly shipped using UPS but sometimes we will use DHL or FedEx.  Please ask us when your order ships.

I live outside of the USA.  Do you ship internationally?

Yes.  We will use your DHL to deliver your item.  The cost for shipping international is the same for standard and express shipping whether we are shipping to a US address or an International address and the shipping and delivery time is the same.

What if the cake topper doesn't arrive by my event?

Please be sure to indicate your actual event date on your order form.  If you are leaving your location for the event, please let us know this information as well.  We need to know the last date you can accept delivery before your event.  We will let you know when your order needs to be approved and shipped in order to still reach you with your selected shipping method.  You will also have the ability to upgrade to faster shipping if necessary. 

All of our cake toppers are made to go on cakes and we understand the importance of your cake topper making it to you in time to get in the right hands – whether that be the wedding coordinator, the baker, the caterer, etc.  We dislike a cliff-hanger just as much as you do and we do everything we can to ensure that all orders are received in plenty of time to avoid anxiety and panic.  However, some situations are out of our control:

  • Shipping delays due to weather.  Leave extra time for shipping in the winter months.  Don’t expect us to know you are expecting a blizzard – we are in San Diego!
  • Delays due to email issues.
  • Delays due to email communication failure.
  • Delays due to customs clearance issues.
  • Shipping delays due to act-of-god weather conditions and other unavoidable issues.

The best way to avoid any of these situations is the approve your cake topper well in advance of your event so that we can ship it with plenty of time in case something comes up.   Expressed orders are shipped in most cases with UPS or FedEx and take 2-3 days on average for arrival. Again, make sure you leave a padding between your approval and your event date just in case the unexpected happens.  

Stay on top of your own order. We will do our very best to remind you when your event is approaching and we need approval. We can only contact you using the phone numbers and email addresses you have provided. We have hundreds of orders at any given time so please, take responsibility for your order. Do not wait until the day before the wedding to let us know you have not received our emails.

Where does my order ship from?

BobbleGram customer service is located in sunny San Diego, California. Our team of talented, professional sculptors and painters are located in mainland China. Your order will be shipped directly from the artists in most cases.

Materials and Methods

What material do you use to make your cake toppers?

Our cake toppers are made with 100% polyresin. Polyresin is a resin compound generally used for statues, figurines, and decorative furniture. It is a sturdy material that can be intricately molded, allowing a great level of detail with consistent texture. Additives can be incorporated into the compound to enhance the material's strength, reduce its weight, add heat stability, decorative effects, and so on. Polyresin is also compatible with a large range of different finishes, including paint and metallic finishes, which is why many decorative pieces are made from this material. Walk into any Hallmark store and find the majority of the figurines are created in this same material.

The beauty of polyresin in many-fold. Firstly, the material is very durable and long lasting. Unlike clay, it will not crumble if left in the sun or fade. The details will not be fragile enough to break off if the cake topper is accidentally bumped. If you throw it on the floor, it will most like break so it should be treated with care.

Also, once a mold is made, we can replicate that item over and over again. That’s why this type of manufacturing lends itself well to mass produced items like baseball player bobble heads. It also allows us to resell custom made figures to other customers – constantly expanding our available line of standard figures. If in fact one of your figures breaks, we can create an almost exact duplicate very quickly. Or, if other family members want a replica of your cake topper, we can make one quite easily.

The majority of the cake topper manufacturers online use polyresin bodies with custom sculpted polymer clay heads. Polymer clay is cheap and easy to cure – it bakes at just 200 degrees. So, virtually anyone can sit down with some clay and create cake topper heads. The bodies can be purchased in bulk and replicated while the heads are made to order. This method of manufacturing has some downside risks. The most notable is the fragile nature of polymer clay. Since it is cured and hardened at just 200 degrees (in a toaster oven), it is very fragile. Over time, you will find the clay will get crumbly and little pieces may fall off – particularly the fine details like hair strands and fingers. Also, if you accidentally bump it or if it falls, it will crumble into a million tiny pieces. To make a replacement, an entire new head will need to be sculpted in its replacement – and you may not like it as well.

What is your process like?  How does your process differ from the competition?

We believe that the best way to create happy and satisfied customers is to allow them to be a part of every step of the process. That’s why, when time allows, we send photo proofs of every stage of production. Please allow between 2-3 weeks (sometimes a little longer when we are super busy) after you have submitted your materials in full for your first set of emailed proofs. We will try our best to call you and let you know they have been sent in case they end up in junk mail filters. The first proofs are often the couple’s heads in their raw form – wax sculpture. We will ask you for your revisions or approval before moving to the next stage of production. We allow unlimited revisions providing there is enough time before your event. Please allow 2-3 business days for each set of revisions. Our artists always attempt to make the best quality head sculpture based on your photos. The better the quality of the photos submitted, the better we can see the nuances of your faces and the more resemblance you will find in the face proofs. If we have less than 6 weeks before your event, we may need to curtail or limit proofs in order to meet your delivery date. We will always take great care with orders that are not able to be proofed to make sure all requirements are met.

Custom bodies are handled similarly to the heads. We will send an emailed image of the raw sculpture in wax for your approval or revisions. We allow unlimited revisions with custom designed bodies as well with time allowing. Once the heads are approved and if custom bodies were ordered, approved as well, we will cast the resin in the mold and paint the entire sculpture for a color proofing. Again, we allow unlimited revisions as time allows. Be picky! We want you to love every aspect of your cake topper. After final approval, your order will be shipped and we will email you shipment information and tracking details.

Some other companies offer a 2D drawing of your cake topper before production begins. While it may seem like this process will give you a better confirmation that your requirements have been understood, beware. This process is really put into place in order to get the customer to sign off on a cake topper that has yet to be sculpted. A swatch of clay will be photographed next to every area of the drawing so that you approve the colors that they are planning to use before production begins. This is because with clay sculpture, the colors come from the color of the clay – no paint is added. So, if you don’t like the color of the hair, skin or clothing, there is nothing that can be done shy of creating a replacement. Obviously, the manufacturer wants to avoid redoing the entire figure – so, by having you approve the clay colors in advance, they are protecting themselves only.

We prefer to proof the actual 3D figures with you while they still can be easily modified. Since our cake toppers are painted, we can easily change any colors several times until you are thrilled.

We have been making custom cake toppers since 2001 and we have tried it all – trust us! We really believe that the materials, methods and processes we use today are the very best in the industry.

What size and weight are your cake toppers?

Our standard available cake toppers range in size from 5.75” for the Mini toppers to 7.75” for the Funny and Classic cake topper lines. Of course, fully custom creations can be made in any size. We can go super tiny for cup cakes or SUPER GIGANTIC for busts and sculptures. The only limit is your imagination – well, and pocketbook.

Most cake toppers including the base and nameplate weigh just under or around 1lb. In the 10 plus years that we have been making custom wedding cake toppers, no one has called to complain that the cake topper was too large or heavy for their cake. We do however, recommend speaking with your baker or caterer about your options for support.

How durable are your cake toppers?  Will they last forever?

The polyresin material is very durable which is why we love using it. It will not crumble or fade over time. We do ask that you treat your cake toppers with care just as you would with any keepsake. A glass dome is a great option if you plan on displaying your cake topper for many years outside of a curio cabinet or break-front.

I don’t care if my cake topper looks like me.  Can I select a standard head?

We offer a Quick Ship style with several generic head options.  Each order is still custom made and painted to your exact specifications.

I don’t see any pre-made styles I like.  Can I make one or both of the figures fully custom?

We offer 4 distinct product lines: Mini Big Heads, Fashionably Funny and Classic Cake Toppers. The Fashionably Funny and Classic Cake Toppers line have been designed to be interchangeable with many bride and groom styles available to mix-and-match. All in all, there are close to 100 style combinations and that number is growing. We also have many new styles that are currently in production – so if you have something specific in mind, just ask! We may have that style in the works. We can also do small modifications on existing styles by altering the molds. Usually, the cost to do this is pretty small – around $25 to make small modifications to an existing figure. We are here to help so please, contact us with any questions.

But if you have something really wacky or specialized in mind, you will most likely need to create a new fully custom figure or figures. Depending on what you have in mind, we may be able to use an existing bride or groom figure and just create one of the figures fully custom. Or, we can always make a completely custom cake topper just for you. We have tried to make the pricing very easy to understand but if you think your request falls outside of the typical cake topper, just contact us and ask.

Do you do same sex cake toppers for gay and lesbian couples?

Of course. The best option is to select from either the Fashionably Funny or Classic Cake Topper line. Since the figures are interchangeable, you can select two different bride or groom styles or the two of the same. We can paint them differently or the same – it’s up to you. Use the special instructions field to describe anything that doesn't fit in our normal form. We apologize that the form specifically asks for bride and groom selections – we aren't meaning to marginalize, we are simply trying to keep a very complicated ordering process as simple and straight forward as possible. No pun intended.

My fiancé doesn’t want me to see her dress style.  How can you proof our design without ruining the secret?

Please make sure to indicate this on the form. It is probably a good idea to use the bride’s contact information only on the order as well.

Will I see a drawing of my cake topper before you ship it?

We will show you the completed cake topper in full color and ask for your approval or revisions before shipping.

How many changes can I make if I am not satisfied with my cake topper?

We offer unlimited revisions as long as time allows. We do not offer refunds on orders that have already begun production. Please keep in mind that our artist’s intention is to create a beautiful cake topper you will love that closely resembles the bride and groom. This is most easy to achieve with detailed, high resolution photos. Please be very detailed with the initial photos you submit and take your time emailing changes. If your event date is quickly approaching and you wish to make additional revisions, you will be given the option to either upgrade shipping to express at your cost or to receive your cake topper after the event. Ordering your cake topper with plenty of time before your event is a good idea.

Do I need to order a base?  Will these stand up by themselves?

We strongly recommend adding one of our bases to your order. We will ship your order with a base that fits the foot of the figures you have selected. While many of the figures we offer are quite stable on their own, some of the classic groom figures in particular are tall and skinny with very little foot surface. We will often ship the groom figures separate from the base with a screw in the foot that attaches to a complimentary drilled hole in the base.

If you do not select one of our bases, we recommend ordering your toppers well in advance so that you can construct a method for ensuring their security on your cake.

Do the heads bobble?  Can I make the heads bobble?

If you choose from our Funny style toppers, we will offer you the option to make the heads bobble.  There is no additional charge for this.  Kepp in mind, if you place your topper on your cake, guests may try to bobble the heads by poking at them.  This may cause damage to your cake.  Also, if we make the heads bobble, the hairstyle needs to be placed off the bride's neck in order for the head to move.  This may change the hairstyle you selected a bit.  Some hairstyles will limit the way the head can bobble.  Up-do styles are best for bobble heads.

Will my order arrive assembled and ready to be placed on my wedding cake?

Our number one priority is shipping your cake topper figurines safely. In many cases, it is much safer to ship each piece separately. Your groom figure will often come with a tiny screw in his foot and a corresponding drilled hole in the base to affix his figure. The bride figures are typically very stable on their own so no special hardware is required. If you like, a dab of superglue or silicone will keep your pieces together.

Cost

How much do these cost?

Our topper prices range from $99 for a single, standard figure to $384 and up for two fully custom figures. The price is dependent on the level of customization necessary. If you select from any of our styles, the cost is significantly less than if you choose to have our team of artists and sculptors create a new style for you. There is also cost involved for optional accessories and add-ons such as bases, nameplates, children and pets. Pricing can be determined by adding all of the options you'd like to your shopping cart.

Can I add my dogs and cats for my cake topper?  How much does that cost?

Sure! Lots of couples opt to add their furry friends to their toppers. We offer 5 standard pet styles for the most popular pets we see - lab, Chihuahua, boxer, Maltese and a cat. These pets cost just $25 extra and are custom painted based on your photos. We can also custom sculpt your pet from a photo in any pose. This costs $50 a pet.

Use the pet option on each topper form to add 1 pet. If you would like to add more than 1 pet, visit the Cake Topper Accessory category and add as many as you like.

Can I add my kids to my cake topper?  How much does that cost?

 Yes. We offer 2 standard child bodies - a flower girl body and a ring bearer body. These figures are best for 3-6 year old kids and sell for $50 additional. This price includes a custom sculpted head based on your photos. We can also create a fully custom child in your choice of clothing and pose for an additional $75.

Use the child option to add 1 child to any cake topper. If you need to add more than 1, visit the Cake Topper Accessory category and add as many as you like.

I like the clothing some of your premade, standard figures are wearing but I want to do a different pose. Does that cost extra?

Yes. When you select one of our premade styles, we will be using a mold to cast your figures. With the exception of very minor changes, we cannot modify the bodies or pose in any way. If you need to have figures made with custom clothing, holding custom accessories or in another pose than what you see in our sample photos, you need to order a fully custom figure. You can pair a fully custom figure with a standard figure or create a fully custom pair. We can make fully custom cake toppers to your exact specifications including faces, hair, clothing, pose, accessories and in any size you need.

I like a pre-made style you offer but I want to make a minor change.  How much does that cost?

We consider something like adding straps to a strapless gown or adding a logo to a t-shirt as part of our service. We do not charge for any details that can be modified by paint. We cannot make any changes to the original mold.  If you need to have some aspects of the design changed or modified in any way with the exception of what can be done with paint, we will need to custom sculpt that figure.

How do I request a custom quote?

Email us using the Request a Custom Quote link.

Other Occasions

Do you make cake toppers for anniversaries and birthdays?

We sure do! Any of our wedding cake topper styles can be modified to work well for a wedding anniversary cake topper. Some customers like to make a figurine based on what the couple looks like today and others like to use their old wedding photos to make a vintage version for the anniversary cake. We can also create something totally different that is significant to the family - like their summer home, their pets, or a symbol that represents their love and marriage.

For a special birthday cake topper, we offer lots of fun styles that can be used to replicate the birthday boy and girl. We can incorporate their favorite hobby or something they like to wear. We can also create a birthday cake topper that has the birthday year on a special cake.

Do you make single figure cake toppers and trophies?

Yes! We can create a single figure custom bobble head for anyone. Check out all our cute styles or design your own. We can create a custom base that looks like a trophy with any text you like as well. These are great for Boss of The Year or Dad of the Year gifts.

I want to create a cake topper that is not the bride and groom.  Do you make anything other than figures?

Yes! We can custom design anything from a vehicle to a logo. Visit our Everything Else section to learn more.

Can I make a sculpture of my entire family?  My entire wedding party?

Sure! We can custom create your entire family using predesigned bodies or custom figures. Contact us for a quote and make sure to add the ages and details.

Ordering Process

How do I decide which style to select from?  What is the difference?

We offer three main styles - ClassicFunny and Mini. Classic styles have realistic heads with proportional bodies.  They look like realistic versions of you. They stand 7.75" tall.  Funny cake toppers have slightly larger, exaggerated heads. They stand between 7" and 7.75" tall. Mini toppers are smaller than the other two choices standing at 5.75" tall.  The heads are much larger than the bodies and look more cartoonish in nature.  The choice is up to you and is merely a matter of personal taste.

How do the interchangeable figures work?

We offer several interchangeable figures for the funny style, the mini style and the classic style. These figures are designed to be placed together to create a cake topper. This way, you can select the clothing style you like for both the bride and the groom. You can also use one of the predesigned figures paired with a fully custom figure to save some money.

What types of photos do you need from me?

Please see our Photo Guidelines page for more information on how to submit photos and what types of photos work best.

I don’t have access to any photos of the couple.  What should I do?

In most cases, photos can be found by going to Facebook. If that doesn't work, try a Google image search. Lastly, email a close relative of the bride and groom and ask for photos. If all else fails, order a gift certificate.

I am not sure how I will be wearing my hair for the wedding.  What do I do?

We suggest going online and doing a search for wedding hairstyles. Pick something you like and email it to us. Most likely, in that scale, the differences between the cake topper and your real life hairstyle will be hard to notice.

What if I don’t like my cake topper?  Is it returnable?

Unfortunately, we cannot accept returns under any circumstance because our cake toppers are customized. We do provide a full proofing process and allow unlimited changes as time allows. We will do everything we can to work with you to ensure you love your topper before it ships however, in some cases this just is not possible. For that reason, ordering a custom commissioned cake topper is a bit of a risk.

Holidays and Delays

Does the studio ever close?  When?

2015 / 2016 / 2017 Major Public Holiday Calendar

Name

Date

Legal Holidays

2015

2016

2017

New Year's Day

Jan. 1

1 day

Jan. 1 - 3 off

Jan. 1 - 3 off

Dec. 31, 2016 -
Jan. 2, 2017 off

Spring Festival

subject to
lunation

3 days

Feb. 19 (Feb. 18 - 24 off)

Feb. 8 (Feb. 7 - 13 off)

Jan. 28 (Jan. 27 - Feb. 2 off)

Qingming

Apr. 4 or 5

1 day

Apr. 5 (Apr. 4 - 6 off)

Apr. 4 (Apr. 2 - 4 off)

Apr. 4 (Apr. 2 - 4 off)

May Day

May 1

1 day

May 1 - 3 off

Apr. 30 - May 2 off

Apr. 29 - May 1 off

Dragon Boat

5th of 5th
lunar month

1 day

Jun. 20 (Jun. 20 - 22 off)

Jun. 9 (Jun. 9 - 11 off)

May 30 (May 28 - 30 off)

Mid-Autumn Day

Aug. 15 of
lunar calendar

1 day

Sep. 27 (Sep. 26 - 27 off)

Sep. 15 (Sep. 15 - 17 off)

Oct. 4 (within the 
National Day holiday)

National Day

Oct. 1

3 days
(Oct. 1 - 3)

Oct. 1 - 7

Oct. 1 - 7

Oct. 1 - 7 (be prolonged to Oct. 8)


Will my Christmas order arrive in time?

We can ship Christmas orders for delivery on or befor Christmas Eve.  Our studio is opened throughout December.  We do observe Christmas Day but will be answering emails.